Terms and Conditions

1. Service provider and scope

These terms cover appointment requests, dental services and the public functions of crowndental.hu. Mandatory patient and consumer rights under applicable law remain unaffected.

• Provider: Crown Dental Praxis és Labor Fogászati Kft.
• Registered office and Esztergom clinic: Petőfi Sándor utca 11, 2500 Esztergom, Hungary.
• Budapest clinic: Királyok útja 55, 1039 Budapest, Hungary.
• Company registration number: 11-09-026431. Tax number: 26537353-2-11.
• Contact: info@crowndental.hu, +36 70 564 6837.

2. Appointment requests and confirmation

Submitting a form on the website creates an appointment request, not a confirmed appointment. A date becomes binding only after Crown Dental confirms the date, time and clinic by telephone or email. Patients are responsible for providing accurate contact details and relevant information needed to arrange care safely.

3. Examination, treatment plan and consent

Website content and preliminary correspondence provide general information only. Diagnosis, treatment options, expected benefits, material risks, alternatives, timing and estimated costs are discussed individually after an appropriate examination. Treatment begins only after the information and consent required by Hungarian healthcare law have been provided.

4. Prices, quotations and payment

Website prices are indicative unless Crown Dental issues a written, binding quotation. The final treatment plan may change after examination or if previously unknown clinical circumstances arise. Prices are settled in Hungarian forints; the available payment methods are confirmed by the clinic. Any euro conversion shown online is an estimate and may vary with the exchange rate.

5. Cancellation and non-attendance

If a confirmed appointment cannot be attended, please notify the clinic as early as possible and, where practicable, at least 24 hours before treatment. Repeated non-attendance without notice may result in future appointments being offered only after individual agreement. This does not limit rights that cannot lawfully be restricted.

6. Patient cooperation and urgent symptoms

Please disclose relevant illnesses, medicines, allergies, pregnancy and previous dental records, and follow the agreed aftercare instructions. Online forms and website messages are not emergency channels. Severe bleeding, breathing difficulty, major facial swelling or another urgent condition requires immediate local emergency or medical assistance.

7. AI-assisted quotation comparison

The automated quotation comparison is an initial aid only. It does not provide a diagnosis, medical advice, a treatment plan or a binding price. Uploaded documents may be incomplete or interpreted incorrectly; Crown Dental can confirm suitability and cost only after a personal dental examination.

8. Liability and website availability

Crown Dental provides care in accordance with applicable professional and legal requirements. Treatment outcomes may be affected by individual biology, existing conditions and patient cooperation, so a particular medical result cannot be guaranteed. Nothing in these terms excludes liability where exclusion is prohibited by law. Temporary website interruptions may occur because of maintenance, network failures or third-party services.

9. Complaints and dispute resolution

Complaints may be submitted at the clinic, by post to the registered office or by email to info@crowndental.hu. Please include your contact details, a description of the issue and the requested resolution. Consumer disputes that cannot be settled directly may be referred to the competent conciliation body; for the provider’s registered office this is the Fejér County Conciliation Board, Hosszúsétatér 4–6, 8000 Székesfehérvár, Hungary, bekeltetes@fmkik.hu, +36 22 510 310.